Frequently asked questions

Most visits are arranged in about 2 hours from booking. Our dispatch team ensures a technician reaches your home as quickly as possible.

You can call, text, or book online. Our team will collect your details and dispatch a technician quickly.

Our telehealth consultations are available 24/7. In-home visits are scheduled daily during extended hours for your convenience.

A trained medical technician equipped with advanced medical kits will conduct your check-up and connect you with a licensed doctor virtually.

No. Our technician brings everything required, from medical kits to diagnostic devices, ensuring complete care without extra effort from you.

Yes, our in-home urgent care services are covered by insurance. In most cases, patients have no out-of-pocket costs.

Yes, we provide in-home care for patients of all ages, including children and elderly patients needing urgent medical support.

A certified technician records your vitals, performs rapid tests, and connects you to a licensed doctor for diagnosis, treatment, or prescriptions.

We handle common urgent care needs such as flu, strep throat, infections, minor injuries, rashes, and other non-life-threatening conditions.

If needed, our doctor issues prescriptions during your consultation, which can be sent directly to your preferred pharmacy.

Yes, after every visit, your Primary Care Provider (PCP) receives a full report, ensuring smooth follow-up and continuity of care.

If hospital treatment is required, we coordinate directly with your PCP or local hospital to ensure smooth transfer and follow-up.

Yes. Zoomdoc equips community health centers and hospitals with hospital-grade diagnostic kits, advanced dispatch and logistics software, and trained Zoomdoc medical assistants — and we train your providers and clinical staff on our platform. See our Facilities page, or reach out at office@zoomdocny.com or (914) 966-6362 to learn more.

We use HIPAA-compliant medical kits with secure software to record vitals and tests, and share data with doctors in real time.

Your information is fully protected with HIPAA-compliant technology, secure storage, and strict data confidentiality standards.

You can opt in on our Opt-In / Opt-Out page, when booking an appointment, or by asking our team during a call. We use texts for appointment confirmations, reminders, and care follow-ups. See our SMS Terms & Conditions for details.

Reply STOP to any text message to unsubscribe instantly, or click "unsubscribe" in any email. You can also visit our Opt-Out page or call us at (914) 966-6362 and we'll remove you right away.